- To shop on our website; Add the product (s) you want to buy to your cart.
To purchase the products in your cart, first click the “CART” link in the top
right corner and then click “COMPLETE SHOPPING” on the page that opens.
If you are a member of our
site; Please login with your e-mail address and password. If you have logged in
before this stage, you will skip to the next stage. If you do not have
membership on our site; Click “CREATE ACCOUNT” button and fill in the required
- After logging in Click “MY
ACCOUNT” then “MY ORDERS”. On the screen that opens, you can see the status of
all your past and current orders. You can click on the “DETAIL” link next to
the relevant order to review in detail.
- Once your order is complete, it is not possible to add any products to
- You can cancel your order before it is delivered to the cargo and return
it after it is delivered. To cancel any product (s) in your order;
-Check the status of your order from “MY ACCOUNT” then “MY ORDERS” tab.- If your order is in the status of IRL PREPARING ”, you can cancel your
Customer Service (PHONE NUMBER) from 10:00 to 18:00 on weekdays. If your order
is is “DELIVERED TO CARGO” cancellation will not be possible. However, you can
return the product (s) free of charge via Yurtiçi Kargo after receiving your
order. Once your cancellation is approved by us, the bank will refund the cost
of the canceled product to the credit card you have paid within 30 business
days. If you have paid by credit card, this information received by your bank
will be reflected on your credit card statement according to the working
principles of the bank.
- In case you have problems, you can concant us by filling out our concant form or by calling our Customer Service on the weekdays between 10:00 - 18:00
- Unfortunately, orders cannot be sent abroad at this time.
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