I would like to return my product. What are the return turns?

 


 

-The product to be returned must be delivered complete and undamaged within 14 days with their standard accessories.

-Gifted promotional, discounted products should be sent with the refund.

-For the return transaction, the form on the back side of the waybill or invoice must be filled. (If the invoice is issued on behalf of private corporations, the return invoice must be issued.)

-Returns of products that have lost their resalability and cannot be purchased by another customer are not accepted


Can I Return Product or Products I Received from Your Online Shop to Your Stores?


-Returns cannot be made in our stores for the products you buy from our online shop.


How Do I Return My Product with a Cargo Company?


-You can send your products to our contracted cargo company Yurt Kargo with the following methods. (Receiver code "BUYER CODE NUMBER AND CARGO UNIT COMPANY DESCRIPTION WILL BE WRITTEN.").

-Yurtiçi Kargo Çağrı Merkezi'ni (444 99 99) arayarak adresinize kurye talep edebilirsiniz.

-You can request online courier from Domestic Shipping Web Site (www.yurticikargo.com)  

-You can deliver your cargo to the nearest Domestic Cargo branch


Will I Pay the Shipping Fee When Returning My Product?


- You can send the products you will return with Yurtiçi Kargo free of charge


How and When is the refund of fee will be made?


- In case products delivered to our quality assurance department are delivered in accordance with the return conditions, the refund of the product amounts will be processed on the day the product arrives to us. The time it takes for the refund to be credited to your account is at the discretion of your bank. Credit card refunds are credited to the account within 7 days.

How can I pay for the products I purchased?

- You can use all credit cards of Garanti, Yapi Kredi, Akbank, Finansbank, Is Bank and HSBC banks with installment option. You can also use Visa and Mastercard

-Payments made by bank card will take place instantly.